Terms of Service
Last updated: June 2026
By using orionsupplygroup.com and engaging Orion Supply Group for sourcing or procurement services, you agree to the following terms.
1. Services
Orion Supply Group provides B2B commercial equipment sourcing and procurement services. We connect businesses with verified manufacturers and manage the procurement, quality inspection, and logistics process on your behalf.
2. Quotes and Orders
- All quotes are indicative and valid for 7 days unless otherwise stated.
- Pricing is subject to change based on factory availability, raw material costs, and freight rates.
- Orders are confirmed only upon receipt of a signed purchase order and agreed deposit.
3. Payment
- Standard payment terms are 50% deposit upon order confirmation, 50% prior to shipment.
- All payments are made to Orion Supply Group. We do not share supplier banking details with clients.
4. Quality and Inspection
Pre-shipment inspection is conducted on all orders. An inspection report is provided to the client before final payment and release of goods. Orion Supply Group is not liable for defects that pass inspection but are discovered post-delivery; however, we will assist in resolving such issues with the manufacturer.
5. Delivery and Logistics
Lead times and freight estimates provided in quotes are indicative. Orion Supply Group is not liable for delays caused by customs, port congestion, or force majeure events beyond our control.
6. Confidentiality
Both parties agree to keep the terms of any transaction confidential. Orion Supply Group will not disclose client names, order details, or pricing to third parties without written consent.
7. Limitation of Liability
Orion Supply Group's total liability in relation to any order shall not exceed the value of that order. We are not liable for any indirect or consequential losses arising from delays or product defects.
8. Governing Law
These terms are governed by the laws of Kenya. Any disputes shall be resolved through good-faith negotiation, or if unresolved, through arbitration in Nairobi, Kenya.
9. Contact
For any questions regarding these terms, contact us at orionsupplygroup@gmail.com.