Please read these terms carefully. By using our website or engaging our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
By accessing or using the website at orionsupplygroup.netlify.app (the "Site"), submitting a quote request, booking a discovery call, or entering into any business transaction with Orion Supply Group ("Orion", "we", "us", "our"), you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.
These Terms apply to all visitors, prospective clients, and clients. If you are acting on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.
Orion Supply Group is a B2B sourcing and logistics intermediary. Our services include:
Orion acts as a sourcing intermediary and logistics coordinator. We are not a manufacturer, and we do not hold standing inventory unless otherwise agreed in writing. All product sourcing is conducted on a per-order basis unless stated otherwise.
Our services are intended for business-to-business (B2B) use only. By using our services, you confirm that:
We reserve the right to decline service to any party at our discretion, without obligation to provide a reason.
All quotes provided by Orion Supply Group are:
An order is confirmed only when: (a) you have provided written acceptance of the quote; and (b) the agreed deposit payment has been received and cleared. No order is binding until both conditions are met.
Cancellations after order confirmation may result in forfeiture of the deposit, depending on the stage of procurement. We will assess cancellation requests on a case-by-case basis and communicate any applicable charges in writing before confirming the cancellation.
All quotes are issued in USD unless otherwise agreed. Prices reflect the cost of goods, sourcing, and coordination. Shipping, freight insurance, customs duties, and taxes are quoted separately unless bundled in a DDP (Delivered Duty Paid) arrangement.
Standard payment terms are:
Alternative payment schedules may be negotiated in writing for large or repeat orders. Extended credit terms are not available to first-time clients.
We accept international bank wire transfers (SWIFT/IBAN), Payoneer, and other methods as agreed in writing. We do not accept credit card payments for B2B orders. All bank charges and transfer fees are the responsibility of the client.
Payments not received by the due date may result in order delays, suspension of services, or cancellation of the order. We reserve the right to charge interest on overdue balances at a rate of 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
Shipping timelines provided are estimates only and are subject to supplier lead times, manufacturing schedules, freight availability, and customs clearance. Orion Supply Group will not be held liable for delays caused by factors outside our reasonable control, including but not limited to port congestion, customs delays, force majeure events, or carrier issues.
Unless a DDP (Delivered Duty Paid) arrangement is agreed in writing:
Orion will provide relevant shipping documentation (bill of lading, commercial invoice, packing list) as required for customs clearance.
We strongly recommend independent pre-shipment inspection (PSI) for all orders, particularly for large-value or first-time supplier engagements. Orion can coordinate PSI through third-party inspection agencies at the client's expense upon request.
Due to the nature of international B2B sourcing, returns are subject to individual supplier return policies and must be agreed in writing before shipment. We are not able to guarantee returns or refunds once goods have been shipped unless a material quality defect can be documented and verified.
If you believe there is a discrepancy or defect with a delivered order, you must notify us in writing within 5 business days of delivery, including photographic evidence and a detailed description of the issue. Orion will investigate and work with the supplier to reach a resolution. Failure to notify within this timeframe may limit the remedies available.
All content on this website — including text, graphics, logos, icons, and images — is the property of Orion Supply Group or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of any content from this Site without our prior written permission. You may use this Site for lawful business enquiry purposes only.
Any quotes, proposals, pricing structures, or sourcing strategies provided by Orion Supply Group are proprietary and confidential. You may not share them with third parties or use them to solicit competing services without our written consent.
Both parties agree to keep confidential any non-public information shared during the course of business, including but not limited to supplier identities, pricing structures, sourcing channels, and client business information.
This confidentiality obligation survives the termination of any business relationship for a period of 3 years, except where disclosure is required by law.
Important: This section limits Orion's legal liability. Please read it carefully.
This website and all information on it are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Orion Supply Group does not warrant that:
Product specifications, certifications, and compliance requirements are the client's responsibility to verify for their specific use case and jurisdiction.
To the fullest extent permitted by applicable law, Orion Supply Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, or business interruption, arising from:
In all cases, our total liability to you for any claim shall not exceed the amount paid by you to Orion Supply Group in connection with the specific order or service giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Orion Supply Group and its officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
These Terms are governed by and construed in accordance with generally accepted principles of international commercial law. We aim to resolve all disputes through direct negotiation and good-faith communication.
In the event of a dispute that cannot be resolved informally, both parties agree to attempt resolution through mediation before pursuing formal legal proceedings. Any unresolved disputes shall be subject to binding arbitration under internationally recognised arbitration rules.
Nothing in this section prevents either party from seeking emergency injunctive relief from a competent court to prevent imminent harm.
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to this page, with the "Last updated" date revised accordingly.
Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.
For significant changes that materially affect existing client relationships, we will make reasonable efforts to provide notice via email.
If you have any questions about these Terms of Service, please contact us:
Orion Supply Group
Email: orionsupplygroup@gmail.com
Website: orionsupplygroup.netlify.app
Response time: within 2 business days