Source Smarter.
Ship With Confidence.

Fill in the quote request form on this page — tell us what you need, your industry, and roughly how many units. We'll come back to you within 24 hours with pricing, product specs, and an estimated delivery timeline. No commitment required at this stage.

No strict minimum — we work with businesses ordering a single high-value item as well as those doing full fit-outs of multiple locations. That said, orders above $3,000 tend to get the strongest pricing since we can negotiate better rates at the factory level. If you're ordering less than that, we'll still find you the best deal available.

Absolutely — this is actually one of our most common requests. If you have a specific product in mind, send us the name, a photo, or a link to something similar and we'll locate the manufacturer, get pricing, and report back. Our sourcing network covers virtually every category of commercial equipment.

Very. We don't send ballpark estimates — our quotes include the exact unit price, any applicable freight cost, lead time, and total landed cost to your location. Our goal on every order is that the number on the quote is the number you pay.

Yes — pricing improves significantly at higher quantities because we negotiate directly with the factory on your behalf. A single styling chair might be priced at $280. The same chair in a quantity of 20 could drop to $190–210. We always disclose the tiered pricing in your quote so you can make an informed decision.

Typically 3–5 weeks from order confirmation to delivery, depending on your location and the product. In-stock items can ship within 7–10 days. Custom or made-to-order products take longer — usually 4–6 weeks. We provide a specific timeline in every quote so you can plan accordingly. Rush options are available for an additional freight surcharge.

Yes — we ship to any country with accessible freight infrastructure. Import duties and customs clearance are the responsibility of the buyer, but we provide all necessary documentation (commercial invoice, packing list, certificate of origin) to make the process smooth.

Yes. Once your order ships, you'll receive a tracking number and shipping documents via email. For sea freight shipments we provide the Bill of Lading and vessel details so you can monitor progress. Your account manager will proactively update you at each stage — production complete, goods dispatched, in transit, and out for delivery.

We always quote freight separately so you can see exactly what you're paying for product vs. shipping. For most domestic US deliveries, freight runs between $80–$300 per pallet depending on weight and distance. International freight is quoted per shipment. In some cases we can offer DDP (Delivered Duty Paid) pricing — ask your account manager.

Every order goes through a pre-shipment inspection before it leaves the factory. A third-party inspector checks dimensions, finish, functionality, and packaging against the agreed specification. We work with manufacturers who have been vetted for production capacity, quality management systems, and reliability.

Yes — for orders above a certain value, we can arrange a sample unit to be shipped to your location before committing to the full quantity. Sample costs are typically covered by the client but credited back against the full order invoice. Lead time for samples is 2–3 weeks. This is strongly recommended for first-time orders of upholstered or custom-coloured items.

Document the damage with photos immediately on delivery and notify us within 48 hours. We'll assess the situation and arrange either a replacement unit, a partial refund, or a credit toward your next order — whichever makes more sense given the extent of the damage. All our shipments are covered by cargo insurance, so you're protected end to end.

Yes — this is one of the advantages of going direct to the manufacturer. Most factories offer colour customisation, logo embossing, and dimensional adjustments at little or no extra cost on orders above a minimum quantity. Just let us know your requirements in the quote request and we'll confirm what's possible with the manufacturer.

We accept international bank wire transfers (SWIFT), ACH transfers for US-based clients, and Payoneer for smaller orders. We do not currently accept credit card payments for B2B orders. Payment terms are typically 50% deposit on order confirmation and 50% prior to shipment — though repeat clients with good history can negotiate net terms.

Because we remove every middleman between the factory and you. A typical salon chair sold by a US distributor has passed through an importer, a regional distributor, and a retailer — each adding 20–40% margin. We source directly from the same factories, eliminating all of that. The product is identical. The supply chain is shorter. The price reflects that.

We don't offer in-house financing, but we can structure payment terms that work around your cash flow — for example, staging a large order across two or three deliveries with separate invoices. For repeat clients, we're open to extended payment terms on a case-by-case basis. Bring it up during your discovery call and we'll find something that works.

Every client is assigned a dedicated account manager from the moment they place their first order. That person handles your sourcing, answers questions, updates you on production and shipping, and is your single point of contact for everything. You won't be passed between departments or left waiting on a support ticket.

Yes — we're set up to serve clients globally. The process is identical regardless of location. We handle all shipping documentation, and your account manager will guide you through any country-specific import requirements. Currency is typically invoiced in USD.

Absolutely — multi-location rollouts are something our model is built to support. We consolidate shipments where possible to reduce freight cost and can stagger deliveries to match your opening schedule. The larger the project, the better the pricing we can negotiate directly with the factory.

Orion Supply Group is a new business. We've built the model, the supplier relationships, and the operational process from the ground up — and we back every order with the specific guarantees on this page. If you want to understand exactly how we work before committing, book a call. We'd rather earn your trust through how we operate than through a list of names.